Shipping policy

SHIPPING POLICY

Westton Clower

Last updated: 10 August 2026

At Westton Clower, we aim to provide a reliable and straightforward delivery experience. This Shipping Policy explains our available delivery options, estimated delivery times, charges and other important information relating to the delivery of your order.

1. SHIPPING OPTIONS

We currently offer the following delivery options:

Free Standard Shipping

Estimated delivery time: 5–12 business days

Standard Shipping is FREE.

There is no minimum order value required to qualify for Free Standard Shipping unless otherwise clearly stated during a specific promotion.

Express Shipping

Estimated delivery time: 5–8 business days

Express Shipping is a paid delivery service.

The applicable Express Shipping charge will be clearly displayed at checkout before you place and pay for your order.

By selecting Express Shipping, you agree to the delivery charge displayed at checkout.

2. DELIVERY TIMEFRAMES

Our estimated delivery times are:

Standard Shipping: 5–12 business days
Express Shipping: 5–8 business days

Delivery times are estimates unless we have expressly agreed with you that delivery by a particular date is essential.

Business days generally exclude Saturdays, Sundays and UK public or bank holidays.

Where applicable, the estimated delivery period will begin once your order has been processed and dispatched.

Nothing in this Shipping Policy affects your statutory rights regarding delivery under applicable UK consumer law.

3. ORDER PROCESSING

Orders may require processing before they are dispatched.

Processing may include:

Payment verification;
Order verification;
Product preparation;
Quality checks; and
Packaging.

You will receive confirmation when your order has been processed or dispatched, where applicable.

Any processing information or estimated dispatch period applicable to your order will be communicated where required.

4. SHIPPING COSTS

Standard Shipping: FREE

Express Shipping: PAID

The exact cost of Express Shipping will be shown at checkout before you complete your purchase.

We will not add undisclosed mandatory delivery charges after you have placed your order.

The total amount payable, including applicable delivery charges, will be shown before your order is submitted.

5. ORDER TRACKING

Where tracking is available for your shipment, tracking information will be provided after your order has been dispatched.

Please allow reasonable time for the carrier's tracking system to update after dispatch.

Tracking information may include:

Tracking number;
Shipping carrier;
Current delivery status; and
Estimated delivery information.

Carrier tracking information is provided for convenience and may occasionally take time to update.

6. DELIVERY ADDRESS

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please carefully check:

Recipient's full name;
House or building number;
Street name;
Flat or apartment number, where applicable;
Town or city;
Postcode; and
Country.

If you notice an error in your delivery address after placing an order, please contact us as soon as possible at:

info@vantteico.store

We will make reasonable efforts to assist where possible, but we cannot guarantee that an address can be changed once an order has entered fulfilment or has been dispatched.

Nothing in this section limits your statutory rights where a delivery problem is caused by our failure to comply with the contract.

7. FAILED DELIVERY

If a delivery cannot be completed, the carrier may:

Attempt delivery again;
Leave instructions for redelivery;
Deliver the parcel to an appropriate collection point; or
Return the parcel to the sender.

The exact procedure depends on the carrier handling your shipment.

If your parcel is returned to us, please contact our customer service team for assistance.

Any additional charge will only be applied where it is lawful, reasonable and has been properly disclosed.

8. DELIVERY DELAYS

Although we aim to deliver orders within the estimated periods stated above, delays may occasionally occur.

Possible causes may include:

Severe weather;
Carrier disruption;
Transport disruption;
Peak seasonal demand;
Public or bank holidays;
Customs or border procedures where applicable;
Incorrect or incomplete delivery information; or
Other circumstances outside our reasonable control.

If a significant delay occurs, we will handle the matter in accordance with applicable UK consumer law.

Nothing in this policy removes any statutory right you may have to cancel an order or receive a refund where goods are not delivered within a legally required or specifically agreed period.

9. MAXIMUM DELIVERY PERIOD

Unless a different delivery period has been expressly agreed with you, goods will be delivered without undue delay and within the period required by applicable UK consumer law.

Where no different period has been agreed, goods will generally be delivered no later than 30 days after the contract is entered into, as required by applicable consumer law.

If we fail to deliver within an applicable agreed or statutory period, you may have additional rights, including the right to require delivery within an additional appropriate period or, in certain circumstances, to cancel the contract.

10. EXPRESS SHIPPING

Express Shipping provides a shorter estimated delivery timeframe than our Standard Shipping service.

Our current estimated Express Shipping timeframe is:

5–8 business days

Express Shipping is a paid service, and its price will be shown before you complete checkout.

Selecting Express Shipping does not remove or reduce any statutory rights you have under applicable consumer law.

11. FREE STANDARD SHIPPING

Our Standard Shipping service is provided free of charge.

Our current estimated Standard Shipping timeframe is:

5–12 business days

Choosing Free Standard Shipping does not affect your statutory rights.

12. LOST PACKAGES

If you believe your parcel has been lost in transit, please contact us at:

info@vantteico.store

Please provide:

Your full name;
Order number;
Delivery address; and
Any relevant tracking information.

We will review the shipment information and, where appropriate, investigate the matter with the carrier.

Where Westton Clower remains legally responsible for delivery and the goods are lost before risk has passed to you, we will provide the remedy required by applicable law.

13. DAMAGED PACKAGES

If your order arrives damaged, please contact us as soon as reasonably possible.

Where possible, please provide:

Your order number;
A description of the damage;
Photographs of the parcel;
Photographs of the affected product; and
Any other relevant information.

This information helps us investigate the issue efficiently.

Providing photographs does not remove or restrict any statutory rights you may have.

14. INCORRECT OR MISSING ITEMS

If your order contains an incorrect item or an item is missing, please contact us at:

info@vantteico.store

Please provide your order number and details of the affected product.

We will investigate the matter and provide an appropriate solution in accordance with the contract and applicable consumer law.

15. RISK DURING DELIVERY

Where Westton Clower arranges delivery of your order, risk in the goods will pass in accordance with applicable UK consumer law.

Generally, the goods remain at our risk until they come into the physical possession of you or a person identified by you to take possession of them.

Different rules may apply if you independently arrange a carrier that was not offered by us.

16. CANCELLATIONS

If you wish to cancel an order, please contact us as soon as possible.

If your order has not yet been dispatched, we may be able to stop the shipment.

If the order has already been dispatched, you may need to receive or return the goods in accordance with our Return & Refund Policy.

Your statutory cancellation rights remain unaffected.

17. SHIPPING REFUNDS FOLLOWING CANCELLATION

Where you validly exercise a statutory right to cancel an eligible online purchase, delivery charges will be refunded where and to the extent required by applicable UK consumer law.

Where required, we will reimburse the cost of our least expensive standard delivery option.

If you selected Express Shipping or another delivery option costing more than our least expensive standard delivery service, the additional delivery cost may not be refundable.

As Westton Clower currently offers Free Standard Shipping, there may be no Standard Shipping charge to reimburse where that free service applied to your order.

18. PUBLIC AND BANK HOLIDAYS

Business-day delivery estimates do not normally include Saturdays, Sundays or UK public and bank holidays.

Orders placed around major holidays or high-demand periods may therefore take longer to process or deliver.

Where a material delay occurs, your statutory consumer rights remain unaffected.

19. CHANGES TO SHIPPING SERVICES

We may update available shipping methods, prices and estimated delivery periods for future orders.

Any applicable shipping method, charge and relevant delivery information will be displayed before you complete your purchase.

Changes made after a binding contract has been formed will not retrospectively alter the agreed delivery terms unless permitted by law or agreed with you.