Refund policy

RETURN & REFUND POLICY

Westton Clower

Last updated: 10 August 2026

At Westton Clower, we want you to be satisfied with your purchase. This Return & Refund Policy explains your rights and the procedures for cancellations, returns, exchanges and refunds.

Nothing in this policy affects or limits your statutory rights under applicable UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

1. YOUR RIGHT TO CANCEL

If you purchase goods from Westton Clower online, you generally have the legal right to change your mind and cancel your order without giving a reason.

You may notify us that you wish to cancel your purchase within 14 days from the day after you, or a person nominated by you, receives the goods.

If an order contains multiple items delivered separately, the cancellation period generally runs from the day after you receive the last item.

After notifying us of your decision to cancel, you must return the applicable goods within 14 days.

To exercise your right to cancel, contact us at:

Email: info@vantteico.store

Your cancellation request should include sufficient information for us to identify your order, such as your name, order number and the email address used to place the order.

2. RETURNS

Unless otherwise stated in this policy or required by law, returned products should be sent back in a condition that allows us to inspect and process the return.

You may examine and handle an item to the extent reasonably necessary to establish its nature, characteristics and functioning, in a similar way to how you would examine it in a physical shop.

You may be responsible for any diminished value resulting from handling beyond what is reasonably necessary to establish the nature, characteristics and functioning of the goods.

Where applicable, please return:

The product itself;
Any accessories supplied with it;
Original tags, where reasonably possible; and
Any other components supplied as part of the product.

The absence of original packaging does not automatically remove your statutory rights.

3. RETURN SHIPPING COSTS

Where you are exercising your statutory right to cancel because you have changed your mind, you may be responsible for the direct cost of returning the goods, provided we informed you of this obligation as required by law.

If an item is faulty, damaged, not as described or otherwise does not conform to the contract, your statutory rights apply and you will not be required to bear return costs where the law requires those costs to be borne by us.

Please contact our customer service team before returning a faulty or incorrect item so that we can provide the appropriate return instructions.

4. REFUNDS

Where you validly exercise your statutory right to cancel, we will reimburse payments received from you in accordance with applicable UK law.

This includes the price paid for the returned goods and, where legally required, the cost of the least expensive standard delivery option offered by Westton Clower.

If you selected an enhanced or more expensive delivery method, such as express delivery, we are not required to reimburse the additional amount above our standard delivery cost.

We may withhold reimbursement until we have received the goods back or you have supplied evidence that you have sent them back, whichever occurs first, where permitted by law.

Refunds will normally be made using the same payment method used for the original transaction unless otherwise agreed.

We will not impose a refund fee simply for exercising a statutory cancellation right.

5. REFUND PROCESSING TIME

Once the conditions for reimbursement have been satisfied, refunds will be processed without undue delay and within the time limits required by applicable UK law.

For cancelled orders involving returned goods, this will generally be no later than 14 days after the day we receive the returned goods, or, where applicable, after you provide evidence that the goods have been sent back.

After we issue the refund, your bank, card issuer or payment provider may require additional time to credit the funds to your account. Processing times imposed by payment providers are outside our direct control.

6. FAULTY, DAMAGED OR MISDESCRIBED GOODS

All goods supplied by Westton Clower must meet the standards required by UK consumer law.

Goods must be:

Of satisfactory quality;
Fit for their intended purpose; and
As described.

If your goods are faulty, damaged, not as described or otherwise fail to conform to the contract, please contact us as soon as possible.

Under the Consumer Rights Act 2015, consumers may have rights including a short-term right to reject certain non-conforming goods within 30 days, as well as rights to repair, replacement, price reduction or a final right to reject in applicable circumstances.

These statutory rights are separate from, and are not restricted by, our change-of-mind return arrangements.

7. ITEMS DAMAGED IN TRANSIT OR INCORRECT ITEMS

If you receive:

The wrong product;
The wrong size or colour compared with your confirmed order;
A damaged product;
A defective product; or
An incomplete order,

please contact us promptly at info@vantteico.store.

Please provide your order number and a clear description of the issue. We may reasonably request photographs or other information to help us assess the problem.

Nothing in this section limits your statutory rights.

8. EXCEPTIONS TO THE RIGHT TO CANCEL

Certain products may be excluded from the statutory change-of-mind cancellation right where an exception under applicable law applies.

Depending on the products sold, this may include:

Goods made to your specifications or clearly personalised;
Goods liable to deteriorate or expire rapidly;
Sealed goods which are not suitable for return due to health protection or hygiene reasons where the seal has been broken after delivery; and
Other products for which UK law provides an applicable cancellation exception.

An exception to the change-of-mind cancellation right does not remove any statutory rights you may have where goods are faulty, misdescribed or otherwise do not conform to the contract.

9. CLOTHING AND HYGIENE

For ordinary clothing, trying an item on in a reasonable manner will not by itself prevent you from exercising a statutory cancellation right.

However, you should take reasonable care of products while they are in your possession.

Where a sealed product is genuinely subject to a health or hygiene exception under applicable law and the seal is broken after delivery, the statutory cancellation right may not apply.

We will not use hygiene exclusions more broadly than permitted by law.

10. EXCHANGES

Where available, we may offer exchanges for another size, colour or eligible product.

An exchange service offered by Westton Clower is additional to your statutory rights and does not replace any legal remedy to which you may be entitled.

Product exchanges are subject to availability.

If the requested replacement is unavailable, we may offer another available option or process the appropriate refund where applicable.

11. SALE AND PROMOTIONAL ITEMS

Products purchased during a sale or promotional campaign remain protected by applicable UK consumer law.

A reduced price does not remove your statutory rights in relation to faulty, misdescribed or non-conforming goods.

Where a statutory change-of-mind cancellation right applies to an online purchase, a promotional or sale price does not by itself remove that right.

12. DIMINISHED VALUE

Customers are entitled to inspect goods in a manner reasonably comparable to what would be permitted in a shop.

Where you exercise your cancellation right but have handled the goods beyond what is reasonably necessary to establish their nature, characteristics and functioning, we may make an appropriate deduction from the refund for any resulting reduction in value, where permitted by law.

Any deduction will be assessed reasonably and in accordance with applicable consumer law.

13. PROOF OF PURCHASE

We may ask for reasonable proof of purchase before processing a return, replacement or refund.

Acceptable evidence may include:

Your order confirmation;
Order number;
Payment confirmation; or
Other reasonable evidence showing that the product was purchased from Westton Clower.

14. RETURN PROCEDURE

To request a return:

Contact us at info@vantteico.store.
Provide your name and order number.
Identify the product you wish to return.
Tell us whether the item is unwanted, faulty, damaged, incorrect or otherwise affected by an issue.
Follow the return instructions provided by our customer service team.
Package the product appropriately to protect it during return transit.
Keep your proof of postage or tracking information until your return has been completed.

Please do not send a return to an address that has not been confirmed as an appropriate return address.

15. REFUNDS TO THE ORIGINAL PAYMENT METHOD

Unless otherwise agreed or required by law, approved refunds will be made using the same means of payment used for the original transaction.

We will not charge you additional fees solely because we are issuing a refund through the original payment method.

16. ORDERS CANCELLED BEFORE DISPATCH

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.

Where we are able to stop fulfilment before dispatch, we will cancel the relevant order and arrange the appropriate refund.

If the order has already entered fulfilment or has been dispatched, you may need to follow the normal cancellation and return procedure.

Your statutory cancellation rights remain unaffected.

17. LEGAL RIGHTS

This policy is intended to operate consistently with applicable consumer protection law in the United Kingdom.

Nothing in this Return & Refund Policy is intended to exclude, restrict or replace any rights or remedies that cannot legally be excluded or restricted.

In particular, your rights relating to faulty or non-conforming goods may apply independently of the cancellation and return periods described for change-of-mind returns.